Frequently asked questions
Straight answers about how treatment, review, pricing and fulfillment actually work.
Getting started
Pick a health goal or a specific treatment, then complete the secure online intake. It takes a few minutes and there's no obligation to continue.
No. Optimal Life plans are paid directly. Insurance is not billed for the treatments listed on this site.
Care is available in states where our provider partners are licensed. You'll confirm your state during the eligibility step of the intake.
Medical review and prescriptions
No. Submitting an intake, creating an account or entering payment details never guarantees a prescription. A licensed provider decides whether treatment is medically appropriate.
A provider licensed in your state. They may follow up with clarifying questions before making a decision.
Some treatments in the catalog are compounded and are not FDA-approved products. The FDA does not review compounded medications for safety, effectiveness or manufacturing quality.
That's exactly what your provider assesses. List everything you take during intake, including supplements.
Plans, pricing and shipping
Each treatment shows a starting monthly price. Longer plans are discounted: 5% monthly, 10% for 3 months, 15% for 6 months and 20% for 12 months, as published in our provider catalog.
We only publish prices we can verify with our provider partner. Anything unconfirmed is clearly marked rather than estimated.
Approved prescriptions are prepared and shipped by a licensed partner pharmacy in discreet packaging. Delivery timeframes are pending confirmation with our fulfillment partner.
Yes. Plans can be paused or cancelled from your account before the next shipment is prepared, subject to our Refund and Cancellation Policy.
Privacy and support
Your care team and the partner pharmacy involved in fulfilling your treatment. We do not sell your personal health information.
Use the Contact page and our patient support team will respond. For medical emergencies, call 911.
Care built around your real life
No waiting rooms, no rushed appointments. Complete your intake when it works for you and get answers on your schedule.
Can't find your answer? Contact patient support. For medical emergencies, call 911.
Ready to see what a provider recommends?
Start with a free, secure intake. It takes a few minutes, and there's no obligation to continue.
Submitting an intake does not guarantee approval. Treatment is prescribed only if a licensed provider determines it is medically appropriate.